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{{Template:Quicklinks}}
 
{{Template:Quicklinks}}
==Before asking for help==
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==The Support process==
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===Before asking for help===
 
* Search the [[User Documentation]] before asking for help.
 
* Search the [[User Documentation]] before asking for help.
 
* Search the [[FAQ]]
 
* Search the [[FAQ]]
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* Check that you're starting up the processes correctly.
 
* Check that you're starting up the processes correctly.
  
==After you get help==
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===Getting support===
* If no-one can help you, please submit a bug
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* Ask on irc.freenode.net #opensim and #opensim-dev. Approach them in that order :) Please be courteous and remember that the developers and anyone else assisting you are volunteers there.
* If someone does help you, please document the problem and fix on the wiki on this page
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** Don't ask to ask, just ask.
 +
** Phrase your question in the form of a question.
 +
** Be specific.
 +
** Explain the problem.
 +
** Describe how to reproduce the problem.
 +
** If you need to paste configuration files or error messages, please paste to [http://pastebin.ca/ pastebin] then send the link in the IRC channel.
  
==Getting online==
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* If no-one in IRC is able to help at the moment, you can try one of the three mailing lists that are available for communication between users and developers.
There are several public grids and several standalone arrays running 24/7. For the casual user as well as those who want to run their own public regions, there is a list of available sims at [[OpenSim: Grids]]. Talk to us on the Freenode #opensim IRC chat channel for asking and answering questions about setting up standalone, grids and using grids. While OpenSim is not affiliated with any one grid there are many prominent [[OpenSim: Grids|Grids]].
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** [https://lists.berlios.de/mailman/listinfo/opensim-users opensim-users] - a user support forum for OpenSim
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** [https://lists.berlios.de/mailman/listinfo/opensim-dev opensim-dev] - development discussion of OpenSim
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** [https://lists.berlios.de/mailman/listinfo/opensim-commits opensim-commits] - an email list for svn commits
  
==IRC==
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===After you get help===
IRC channels are <tt>#opensim</tt> and <tt>#opensim-dev</tt> on Freenode. Approach them in that order :) Please be courteous and remember that the developers and anyone else assisting you are volunteers there.
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* If the problem is a bug, and no-one is able to help you, please [http://opensimulator.org/mantis/my_view_page.php submit a bug]
* Don't ask to ask, just ask.
+
* If someone did help you, please document the problem and the solution on the wiki if it's not there yet
* Phrase your question in the form of a question.
+
* Be specific.
+
* Explain the problem.
+
* Describe how to reproduce the problem.
+
* If you need to paste configuration files or error messages, please paste to [http://pastebin.ca/ pastebin] then send the link in the IRC channel.
+
  
==Mailing Lists==
+
===Attending office hours===
Various mailing lists are available for communication between users and developers. A list is available to subscribe to email SVN commit notifications.
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* [https://lists.berlios.de/mailman/listinfo/opensim-users opensim-users] - a user support forum for OpenSim
+
* [https://lists.berlios.de/mailman/listinfo/opensim-dev opensim-dev] - development discussion of OpenSim
+
* [https://lists.berlios.de/mailman/listinfo/opensim-commits opensim-commits] - an email list for svn commits
+
 
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==Office Hours==
+
 
If you would like to contribute to the project, the second thing you may want to do(after learning about the project) is visiting the in-world [[Office hours|OpenSim discussion hours]].
 
If you would like to contribute to the project, the second thing you may want to do(after learning about the project) is visiting the in-world [[Office hours|OpenSim discussion hours]].
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Revision as of 08:12, 3 July 2008

Contents

The Support process

Before asking for help

  • Search the User Documentation before asking for help.
  • Search the FAQ
  • Check your configuration files for any obvious defects.
  • Check that you're starting up the processes correctly.

Getting support

  • Ask on irc.freenode.net #opensim and #opensim-dev. Approach them in that order :) Please be courteous and remember that the developers and anyone else assisting you are volunteers there.
    • Don't ask to ask, just ask.
    • Phrase your question in the form of a question.
    • Be specific.
    • Explain the problem.
    • Describe how to reproduce the problem.
    • If you need to paste configuration files or error messages, please paste to pastebin then send the link in the IRC channel.
  • If no-one in IRC is able to help at the moment, you can try one of the three mailing lists that are available for communication between users and developers.

After you get help

  • If the problem is a bug, and no-one is able to help you, please submit a bug
  • If someone did help you, please document the problem and the solution on the wiki if it's not there yet

Attending office hours

If you would like to contribute to the project, the second thing you may want to do(after learning about the project) is visiting the in-world OpenSim discussion hours.

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