Support

Before asking for help

• Search the wiki and web before asking for help.
• Check your configuration files for any obvious defects.
• Check that you're starting up the processes correctly.
• See Installation
• See OpenSim Configuration
• See OpenSim: Running
• See OpenSim Connecting
• See FAQ

After you get help

• If no-one can help you, please submit a bug
• If someone does help you, please document the problem and fix on the wiki on this page

Getting online

There are several public grids and several standalone arrays running 24/7. For the casual user as well as those who want to run their own public regions, there is a list of available sims at OpenSim: Grids. Talk to us on the Freenode #opensim IRC chat channel for asking and answering questions about setting up standalone, grids and using grids. While OpenSim is not affiliated with any one grid there are many prominent Grids.

IRC

IRC channels are #opensim and #opensim-dev on Freenode. Approach them in that order :) Please be courteous and remember that the developers and anyone else assisting you are volunteers there.

• Don't ask to ask, just ask.
• Phrase your question in the form of a question.
• Be specific.
• Explain the problem.
• Describe how to reproduce the problem.
• If you need to paste configuration files or error messages, please paste to pastebin then send the link in the IRC channel.

Mailing Lists

Various mailing lists are available for communication between users and developers. A list is available to subscribe to email SVN commit notifications.

• opensim-users - a user support forum for OpenSim
• opensim-dev - development discussion of OpenSim
• opensim-commits - an email list for svn commits