From OpenSimulator
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| − | ==Before asking for help== | + | ==The Support process== |
| + | ===Before asking for help=== | ||
* Search the [[User Documentation]] before asking for help. | * Search the [[User Documentation]] before asking for help. | ||
* Search the [[FAQ]] | * Search the [[FAQ]] | ||
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* Check that you're starting up the processes correctly. | * Check that you're starting up the processes correctly. | ||
| − | == | + | ===Getting support=== |
| − | * | + | * Ask on irc.freenode.net #opensim and #opensim-dev. Approach them in that order :) Please be courteous and remember that the developers and anyone else assisting you are volunteers there. |
| − | * If | + | ** Don't ask to ask, just ask. |
| + | ** Phrase your question in the form of a question. | ||
| + | ** Be specific. | ||
| + | ** Explain the problem. | ||
| + | ** Describe how to reproduce the problem. | ||
| + | ** If you need to paste configuration files or error messages, please paste to [http://pastebin.ca/ pastebin] then send the link in the IRC channel. | ||
| − | + | * If no-one in IRC is able to help at the moment, you can try one of the three mailing lists that are available for communication between users and developers. | |
| − | + | ** [https://lists.berlios.de/mailman/listinfo/opensim-users opensim-users] - a user support forum for OpenSim | |
| + | ** [https://lists.berlios.de/mailman/listinfo/opensim-dev opensim-dev] - development discussion of OpenSim | ||
| + | ** [https://lists.berlios.de/mailman/listinfo/opensim-commits opensim-commits] - an email list for svn commits | ||
| − | == | + | ===After you get help=== |
| − | + | * If the problem is a bug, and no-one is able to help you, please [http://opensimulator.org/mantis/my_view_page.php submit a bug] | |
| − | * | + | * If someone did help you, please document the problem and the solution on the wiki if it's not there yet |
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| − | == | + | ===Attending office hours=== |
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If you would like to contribute to the project, the second thing you may want to do(after learning about the project) is visiting the in-world [[Office hours|OpenSim discussion hours]]. | If you would like to contribute to the project, the second thing you may want to do(after learning about the project) is visiting the in-world [[Office hours|OpenSim discussion hours]]. | ||
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Revision as of 08:12, 3 July 2008
Contents |
The Support process
Before asking for help
- Search the User Documentation before asking for help.
- Search the FAQ
- Check your configuration files for any obvious defects.
- Check that you're starting up the processes correctly.
Getting support
- Ask on irc.freenode.net #opensim and #opensim-dev. Approach them in that order :) Please be courteous and remember that the developers and anyone else assisting you are volunteers there.
- Don't ask to ask, just ask.
- Phrase your question in the form of a question.
- Be specific.
- Explain the problem.
- Describe how to reproduce the problem.
- If you need to paste configuration files or error messages, please paste to pastebin then send the link in the IRC channel.
- If no-one in IRC is able to help at the moment, you can try one of the three mailing lists that are available for communication between users and developers.
- opensim-users - a user support forum for OpenSim
- opensim-dev - development discussion of OpenSim
- opensim-commits - an email list for svn commits
After you get help
- If the problem is a bug, and no-one is able to help you, please submit a bug
- If someone did help you, please document the problem and the solution on the wiki if it's not there yet
Attending office hours
If you would like to contribute to the project, the second thing you may want to do(after learning about the project) is visiting the in-world OpenSim discussion hours.
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