[Opensim-dev] mantis resolved vs. closed

[James Stallings II]

I can certainly appreciate the problem of abandoned mantii - most of them
are. I think what caught me off-guard here  is idb and I were actively
working the issue - and without me knowing the ticket would be resolved as
it was (automatically) it gave a certain appearance that did not reflect
well on idb.

Of course, as it turns out, idb did nothing at all off-color, and as a
result of my misunderstanding, I behaved in such a fashion that I wind up
with a bit of egg on my face, so to speak. While this is a bit unpleasant
for me, I suppose I will get over it. I dunno about idb though, nor
subsequent folk who get caught up in such a circumstance. This is just the
situation I hope to avoid for others in the future.

In the interest of offering solutions along with problems, allow me to
suggest the following notion:

suppose instead of setting the ticket to 'resolved' and closing it, we set
it to 'resolution pending test' and leave it open, making this the policy
after a patch - and should the submitter fail to follow up in some arbitrary
but reasonable time (a week, say), then the patcher and/or mantis admins
could comfortably set them 'resolved' and close them.

Comments?


Cheers,
James


On Tue, Jan 27, 2009 at 7:58 AM, Justin Clark-Casey <
jjustincc at googlemail.com> wrote:

> Nebadon Izumi wrote:
> > I always saw it as that when a developer or someone marked a ticket as
> > resolved it meant they made an attempt to resolve this item and that the
> > filer needs to test it and either close the ticket or re-open back to a
> > true bug status, and only the reporter should close the ticket, that is
> > until a certain amount of time passes then either a manager or developer
> > should close the ticket as they see fit.
>
> I used to mark mantis bug reports as resolved on exactly this basis, but
> found that virtually no submitter ever came
> back to them.
>
> So I just switched to closing them instead.  I don't believe this is (or
> should be) any stigma here if bugs are reopened
> as long as they weren't improperly closed in the first place (e.g. if a
> reasonable person would conclude that there is a
> fixable bug present but the mantis was closed without any kind of
> discussion).
>
> --
> justincc
> Justin Clark-Casey
> http://justincc.wordpress.com
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