[Opensim-users] 0.7.4 - Avatar Cloud issues

Fri Oct 5 14:16:57 UTC 2012

As a follow up, many thanks Justin for the page and additional information,
that's been pretty helpful.  Based on the information you gave, we've been
able to resolve most of our users' cloud issues by distributing the
following troubleshooting guide in a notecard:

- - - -

-=  HELP!  I'M A CLOUD!  =-

There are several issues that may be causing your avatar to appear as a
misty cloud.  When you log into Opensim, your avatar appearance data must
be downloaded from the server both to your own computer, and to the
computers of any other users who can see you.  When the data does not
download properly, or the viewer/computer you are using has trouble
interpreting the data, your avatar may appear as a misty cloud.

Try the following troubleshooting steps to resolve the issue.  If one
doesn't work, another might!

These instructions are written for the Imprudence viewer, but may work for
other viewers as well.

TIP 1:  CHANGE GRAPHIC SETTINGS.

- Go to the Edit menu at the top of your screen > Choose "Preferences"
- Click the Graphics tab
- Click the "Hardware Options" button
- Check the box for "Anistrophic Filtering"
- Click "OK" to close the Preferences window
- Right click on your avatar and choose "Appearance" from the pie menu
- Then close the Edit Appearance window, this should refresh your avatar's
appearance.

TIP 2:  REPLACE YOUR AVATAR OUTFIT

- Choose another child avatar from one of the lockers near the teacher's
desk
- Open your "Inventory" by clicking the button in the lower right corner of
the screen
- Click the "Recent Items" tab
- Locate the folder containing the new avatar you just received
- Right click on the folder and choose "Replace Outfit"

TIP 3:  CLEAR YOUR VIEWER CACHE

- Go to the Edit menu at the top of your screen > Choose "Preferences"
- Click the Network tab
- Click the "Clear Cache" button
- Click OK
- Close out of Imprudence to log out and then log back in

If none of these troubleshooting tips resolves your issue and you would
like assistance, please contact us for technical support.

- - -

Thanks again!

- Chris/Fleep

Chris M. Collins (SL/OS: Fleep Tuque)
Center for Simulations & Virtual Environments Research (UCSIM)
UCIT Instructional & Research Computing
University of Cincinnati
406A Zimmer Hall
315 College Drive
PO BOX 210088
Cincinnati, OH 45221-0088
chris.collins at uc.edu
(513) 556-3018

http://ucsim.uc.edu

On Tue, Oct 2, 2012 at 9:26 PM, Justin Clark-Casey <jjustincc at googlemail.com
> wrote:

> Hi Fleep.  I'm not sure if this helps your specific situation but I wrote
> up what I remember off the top of my head about these issues at [1] and
> linked this to the general user's page [2] as well as the large (and
> possibly out of date) troubleshooting page [3].  I'm not sure if this helps
> your specific situation but it does detail some of the debugging appearance
> commands I've added over the last year or so for various issues.
>
> Of course, please everybody feel free to add more information to this wiki
> page.
>
> [1] opensimulator.org/wiki/**Appearance_Troubleshooting<http://opensimulator.org/wiki/Appearance_Troubleshooting>
> [2] http://opensimulator.org/wiki/**User_Documentation#**Troubleshooting<http://opensimulator.org/wiki/User_Documentation#Troubleshooting>
> [3] http://opensimulator.org/wiki/**Troubleshooting<http://opensimulator.org/wiki/Troubleshooting>
>
>
> On 01/10/12 21:36, Fleep Tuque wrote:
>
>> Hi folks,
>>
>> I'm hoping someone can maybe generally explain how/why/when a user
>> appears as a cloud - to themselves or to others,
>> though sometimes only one or the other, sometimes both.
>>
>> We're experiencing several issues with the "cloud avatar" problem with
>> the 0.7.4 version of Opensim, including some
>> behavior I hadn't seen in a while where my avatar appears just fine but
>> somehow loses itself during teleport, as
>> described in this OSGrid forum post: http://forums.osgrid.org/**
>> viewtopic.php?f=14&t=3147&p=**13803#p13803<http://forums.osgrid.org/viewtopic.php?f=14&t=3147&p=13803#p13803>
>>
>>  From that forum thread:  "Can't change appearance until clothing and
>> shape are loaded".  Since TPing to another region
>> yesterday, my AV has failed to rez. When I login, I am a "puffball" with
>> the "...clothing is still downloading" message.
>>   When I check "Worn Items", NOTHING appears.  The "Appearance" option is
>> greyed out.  When I try to "Wear" any item of
>> clothing, any skin or shape, the error message in the subject above
>> appears."
>>
>> In one of the most recent cloud avatar situations, the solution provided
>> in the thread to right click on a folder in
>> inventory containing a new skin and eyes, and choose "Replace Outfit"
>> worked, while all the usual ways of changing
>> appearance wouldn't (ie to manually right click > wear items, or drag the
>> folder onto myself).
>>
>> However, we have other users who also appear as clouds but who can
>> seemingly edit their appearance or change clothes,
>> but they never appear as anything but clouds and nothing seems to help.
>>
>> We use Diva's Wifi for grid registration with pre-created avatars, all of
>> which we have tested with multiple viewers on
>> different PCs, and all seem to work fine for us both in the office and at
>> home (to account for network lag or other
>> issues of that sort).  We've also created 6 avatars for this specific
>> project, again all of which seem to work fine for
>> us, but for some of our users they still always appear as clouds and
>> others see them as clouds seemingly no matter what
>> we do.
>>
>> Any advice, troubleshooting tips, or even a basic explanation of how the
>> appearance stuff is communicated from the
>> server to the viewer would be helpful and much appreciated.
>>
>> Thanks in advance!
>>
>> - Chris/Fleep
>>
>>
>> Chris M. Collins (SL/OS: Fleep Tuque)
>> Center for Simulations & Virtual Environments Research (UCSIM)
>> UCIT Instructional & Research Computing
>> University of Cincinnati
>> 406A Zimmer Hall
>> 315 College Drive
>> PO BOX 210088
>> Cincinnati, OH 45221-0088
>> chris.collins at uc.edu <mailto:chris.collins at uc.edu>
>> (513) 556-3018
>>
>> http://ucsim.uc.edu
>>
>>
>>
>>
>>
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>>
>>
>
> --
> Justin Clark-Casey (justincc)
> OSVW Consulting
> http://justincc.org
> http://twitter.com/justincc
> ______________________________**_________________
> Opensim-users mailing list
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