[Opensim-dev] mantis resolved vs. closed

[James Stallings II]

Yes this caused quite a lot of confusion, frustration and embarrassment in
mixed amounts for nlin and myself last evening.

Even though the ticket I submitted was only 'resolved', it had to be
'reopened' when the results did not test true - thus giving the appearance
the ticket had been closed.

This is not good - it doesn't accurately describe the status of the ticket
nor it's disposition, and resulted in a tremendous amount of unnecesary
friction.

I dont want to rush into any particular solution, but I do think we need to
examine this and do something that is both more developer/tester friendly
and that accurately reflects the state of an issue.

Cheers
James


On Mon, Jan 26, 2009 at 1:21 AM, Nebadon Izumi <nebadon2025 at gmail.com>wrote:

> I agree this is confusing and should be changed to be more inline with the
> reality of things, though i wont rush to change it right now so we can
> gather more comments and come to some sort of consensus on the terms of
> this.
>
> Neb
>
>
> On Sun, Jan 25, 2009 at 9:29 PM, nlin <nlin.message at gmail.com> wrote:
>
>> Hello,
>>
>> One possible source of confusion is that the OpenSim wiki says "Please
>> leave closing of bugs to core team. A closed bug means we think it's gone
>> forever, or the bug report is invalid." (
>> http://opensimulator.org/wiki/Bugs) That may explain why lots of issues
>> remain in the "resolved" state. Is the wiki statement no longer valid?
>>
>> -nlin
>>
>> 2009/1/26 Nebadon Izumi <nebadon2025 at gmail.com>
>>
>>>  I always saw it as that when a developer or someone marked a ticket as
>>> resolved it meant they made an attempt to resolve this item and that the
>>> filer needs to test it and either close the ticket or re-open back to a true
>>> bug status, and only the reporter should close the ticket, that is until a
>>> certain amount of time passes then either a manager or developer should
>>> close the ticket as they see fit.
>>>
>>> Hope this helps.
>>>
>>> Nebadon
>>>
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>>>
>>
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>
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