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Ralf,<br>
<br>
My $.02 on this, and I don't speak for all the developers.<br>
<br>
People who use opensim must have two important things in mind: (1)
OpenSim is not Second Life; and (2) The developers are not Linden Lab.
These two things are subtle but critical. Specifically, to put it
bluntly, "costumer service" is non-existent. Ppl who run OpenSim grids
in an organized manner may have their costumer service for their grids,
but there is no such thing for the OpenSim project itself. The
developers are [almost] all volunteers who contribute their time for a
variety of different personal reasons.<br>
<br>
There is no JIRA here, nor is there the concept of "voting for
features" outside core developers, because the core developers always
work on whatever parts they are more interested in working, and not on
some list of features that is produced and prioritized externally.<br>
<br>
If someone wants something new implemented, the process is always the
same:<br>
<br>
(a) define what you want and discuss it on the -dev mailing list<br>
(b) if you're a programmer, code it yourself and submit a patch via
mantis<br>
(c) if you're not a programmer, convince someone who is to implement it
for you and submit a patch via mantis<br>
(d) all patches on mantis are evaluated by the core developers and
committed if there are no objections<br>
<br>
If someone notices an annoying bug that is getting in their way, the
process is also always the same:<br>
<br>
(a) define what the bug is in Mantis<br>
(b) if you're a programmer and you enjoy doing these things, try to fix
it yourself and submit a patch<br>
(c) if you're not a programmer, and you want the bug fixed, you need to
describe the problem with as much detail as possible or the developers
won't be able to even reproduce it. Without reproduction, there is no
possible fix.<br>
<br>
Ppl who take time to file good and detailed issue reports give an
enormous contribution to the project!<br>
<br>
Hope this helps clarify the process-according-to-how-I-interpret-it,
which I'm sure is not the only interpretation :-)<br>
Crista<br>
<br>
<br>
Ralf Haifisch wrote:
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<div class="Section1">
<p class="MsoNormal">Dear all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">I need some idea how to work
on this
project… <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">My coding is back 20 years, I
did develop
some other skills and I don´t wanna go back. I did follow sl since end
2004 and was a heavy tester in the time you could email lindens team.
But
although active via JIRA the later days.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I did run the first
internetserver in the
region at that time, and see plenty similarities in things right now.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I´m pretty impressed by the
stuff I see in
opensim (wich I follow for ~ 9 month) and after I did sell my estates
and
almost left SL did decide to put some time into opensim. Since then, I
did try to promote it (since I think we need “user” and not only tech
and dev
people) and tried to report issues and put up suggestions. I think
that
the dev´s did a huge job – but the project is groing, so maybe the
development
needs a feedback channel, as well as more tester to maybe specialize on
some
issues. There are now common problems, like people that don´t speak
English or
have no clue how to use the usual ticketing tools. Even having to have
3 or
more different accounts is too much for the typical user – for whom the
system
is created I guess.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I though the way to
collaborate is Mantis,
but I need some advice.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">To have 2 examples:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;"><!--[if !supportLists]--><span
lang="EN-US"><span style="">1)<span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span><!--[endif]--><span lang="EN-US">Feature request
– collada <o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-US"><a
moz-do-not-send="true"
href="http://opensimulator.org/mantis/view.php?id=2827">http://opensimulator.org/mantis/view.php?id=2827</a>
- last comment was “</span><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"
lang="EN-US">Please post a note on the opensim-dev
mailing list and ask for feedback. If you cannot write the code for it,
then
you're going to have to convince one of the developers to do it, (or
get
another programmer to do it). I'm suspending this pending a mailing
list
discussion.</span><span lang="EN-US">” So i´m even doing a step more
and
get some user feedback before. The tickets status is closed. Closed
to me would mean:<o:p></o:p></span></p>
<p class="MsoListParagraph"
style="margin-left: 54pt; text-indent: -18pt;"><!--[if !supportLists]--><span
lang="EN-US"><span style="">-<span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span><!--[endif]--><span lang="EN-US">We will not do
that<o:p></o:p></span></p>
<p class="MsoListParagraph"
style="margin-left: 54pt; text-indent: -18pt;"><!--[if !supportLists]--><span
lang="EN-US"><span style="">-<span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span><!--[endif]--><span lang="EN-US">We have done
that<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span lang="EN-US">Or
is mantis
just the wrong tool to put in a structured feature request ?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span lang="EN-US">Or
mantis is
missing a “open for discussion / voting” feature like JIRA ?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;"><!--[if !supportLists]--><span
lang="EN-US"><span style="">2)<span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span><!--[endif]--><span lang="EN-US">Bug report –
covenant<o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-US"><a
moz-do-not-send="true"
href="http://opensimulator.org/mantis/view.php?id=2879">http://opensimulator.org/mantis/view.php?id=2879</a>
– i´m now activily saearching for someone who has a off-world backup of
his <o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-US">crashed covenant.
Spoke to some
people who had the same effect. To me , it´s a serious error if a
object
stored inwolrd is damaged.<o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-US">Anyway, I can
understand if teravus
can´t check that without the original data. But: if I can´t get
someone
with a local backup of his<o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-US">Notecard, the call is
to be
closed. To me it´s a maybe seriours problem to be closed. I know:
it´s alpha software. <o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-US">Maybe mantis needs
some more states,
like “search for evidence till…”<o:p></o:p></span></p>
<p class="MsoListParagraph"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">This are just examples – to
me it´s like a
wall I hit. I guess mantis is just the wrong tool I use.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Any advice to handle my will
to support
without coding or just consume “as is” ?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">And sorry if anything is
unclear, i´m not a
native English speaker.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Ralf<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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