[Opensim-users] Phoenix Viewer hangs at "Waiting for Region handshake"

[Kenneth]

Hi,

I've installed OpenSim version 0.7.2 on an Amazon EC2 instance (Linux 
with Mono 2.10.2). The machine has TCP port 9000 open.

Amazon EC2 virtual machines run behind a NAT gateway, so I edit the 
Regions.ini file as follows:

> [Main Island]
> RegionUUID = 7d69b9dc-0cda-47f5-8f84-df925c96b3ee
> Location = "1000,1000"
> InternalAddress = "0.0.0.0"
> InternalPort = 9000
> AllowAlternatePorts = False
> ExternalHostName = "ec2-46-51-xxx-xxx.eu-west-1.compute.amazonaws.com"

(External hostname changed for privacy).

I then launch it using:

> cd /opt/OpenSim/current/bin/
> mono --debug OpenSim.exe

The server starts up, and I can begin to login from an external IP using 
Phoenix Viewer 1.6.0.1600

However, the login never completes. It hangs at "Waiting for Region 
handshake".

The output in the OpenSim console is:

> 18:37:31 - [LLOGIN SERVICE]: Login request for Stretch Resident at 
> last using viewer Phoenix Viewer Release Mesh 1.6.0.1600, channel 
> Phoenix Viewer Release Mesh, IP aa.bb.cc.dd, (ie my client's IP) Mac 
> d8301f01b2628de041aaf7f8725184f4, Id0 8d97035b4b25cd9c199076d79989b3ca
> 18:37:31 - [PRESENCE SERVICE]: LoginAgent 
> 8d4bbba1-198b-4c9e-a1d0-c2854db8401a with session 
> d9eac461-ac31-4f6a-9c7b-8bb92e2c0608 and ssession 
> 62c09669-55b0-42c7-bd10-b860b69d342d
> 18:37:31 - [GRID USER SERVICE]: User 
> 8d4bbba1-198b-4c9e-a1d0-c2854db8401a is online
> 18:37:31 - [LLOGIN SERVICE]: FindDestination for start location last
> 18:37:31 - [GRID SERVICE]: GetDefaultRegions returning 0 regions
> 18:37:31 - [LLOGIN SERVICE]: Last Region Not Found Attempting to find 
> random region
> 18:37:31 - [GRID SERVICE]: Fallback returned 0 regions
> 18:37:31 - [GRID SERVICE]: Hyperlinks returned 0 regions
> 18:37:31 - [LLLOGIN SERVICE]: found new key HomeURI http://127.0.0.1:9000/
> 18:37:31 - [LLLOGIN SERVICE]: found new key InventoryServerURI 
> http://127.0.0.1:9000/
> 18:37:31 - [LLLOGIN SERVICE]: found new key AssetServerURI 
> http://127.0.0.1:9000/
> 18:37:31 - [LLLOGIN SERVICE]: found new key ProfileServerURI 
> http://127.0.0.1:9000/
> 18:37:31 - [LLLOGIN SERVICE]: found new key FriendsServerURI 
> http://127.0.0.1:9000/
> 18:37:31 - [LLLOGIN SERVICE]: found new key IMServerURI 
> http://127.0.0.1:9000/
> 18:37:31 - [LOCAL SIMULATION CONNECTOR]: Found region Main Island to 
> send SendCreateChildAgent
> 18:37:31 - [CONNECTION BEGIN]: Region Main Island told of incoming 
> root agent Stretch Resident 8d4bbba1-198b-4c9e-a1d0-c2854db8401a 
> (circuit code 200990915, teleportflags 128)
> 18:37:31 - [CONNECTION BEGIN]: Region Main Island authenticated and 
> authorized incoming root agent Stretch Resident 
> 8d4bbba1-198b-4c9e-a1d0-c2854db8401a (circuit code 200990915)
> 18:37:31 - [CAPS]: Registered seed capability 
> /CAPS/390ce6a7-e446-4fbc-b365-faf80f496b650000/ for 
> 8d4bbba1-198b-4c9e-a1d0-c2854db8401a
> 18:37:31 - [LLOGIN SERVICE]: All clear. Sending login response to client.
> 18:37:32 - [SCENE]: Incoming client Stretch Resident in region Main 
> Island via regular login. Client IP verification not performed.

That's all I get. Eventually the Phoenix viewer says: "We're having 
trouble connecting. There may be a problem with your internet connection 
or the Second Life servers."

Running a tcpdump on the client shows it sending, at the end:

> POST /CAPS/EQG/e0c5a989-69b3-4baa-82ec-efa2248471e2/ HTTP/1.1
> Host: ec2-46-51-xx-xx.eu-west-1.compute.amazonaws.com:9000
> Accept: */*
> Accept-Encoding: deflate, gzip
> X-SecondLife-UDP-Listen-Port: 60426
> Content-Type: application/llsd+xml
> Content-Length: 83
>
> <llsd><map><key>ack</key><undef 
> /><key>done</key><boolean>0</boolean></map></llsd>

And the server responding:

> HTTP/1.0 502 Upstream error:
> Content-Type: text/plain
> Date: Sun, 08 Jan 2012 18:47:04 GMT
> Content-Length: 16
> Server: Tiny WebServer
> Connection: close
>
> Upstream error:

Any ideas what's going wrong?

Thanks in advance,
Kenneth.