[Opensim-dev] Fwd: mantis resolved vs. closed

[James Stallings II]

Yes, the states are confusing. That was the point of the whole thread, I
think :)

Taking more states out will not necessarily cause mantis to reflect the
state of an issue more accurately, and will potentially add to the confusion
if insufficient states are shown that dont correlate with the facts.

I would remind you all that this is precisely what happened with idb and
myself: mantis, for whatever reason, showed me a state for my issue that did
not reflect the facts. Worse, it reflected actions by idb he did not
actually take, and spawned a big misunderstanding.

I urge you to take the appropriate action to cause tickets to reflect the
actual state of the issues that are reported; otherwise, you just continue
to sew seeds of misunderstanding and confusion.

If the problem with tickets and their states is that there are too many
tickets, or too many tickets of poor quality, or too many tickets abandoned
by their reporters, then the solution is not to limit the number of
available states for an issue; rather, the solution is to limit access to
the ticketing system to approved bug reporters.

Cheers
James


On Fri, Jan 30, 2009 at 11:30 PM, Adam Johnson <adjohn at gmail.com> wrote:

> +1 on removing states rather than adding as well.
>
> Adam
>
> On Fri, Jan 30, 2009 at 11:53 PM, MW <michaelwri22 at yahoo.co.uk> wrote:
> > +1, lets not make things even more complicated. A lot of people aren't
> sure
> > what state to set already. So if we made some changes my vote would be
> more
> > for removing some of the states, rather than adding more.
> >
> > Jeff Ames <jeffames at gmail.com> wrote:
> >
> > Hello,
> >
> > I was originally thinking that we might have more states in mantis
> > than we really use, so I agree with Mike that we probably don't need
> > to make it more complicated.
> >
> > If people do find separate 'resolved' and 'closed' states to be
> > useful, though, I'm happy with leaving them as is. They do seem to
> > end up closed eventually one way or another, so it's not a big deal.
> >
> > Jeff
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