0008849: My Grid OpenSim turns off after a few seconds

(0037478)
tampa (reporter)
2021-01-08 12:38

Anything specific? Some logs perhaps? An error?

This is a bug tracker, not a support forum, so unless you are encountering a bug please seek help elsewhere or on the wiki in regards to proper setup and administration.

(0037479)
riggs rosher (reporter)
2021-01-08 13:09

just after 2 minutes, it turns off and goes off the screen... isn't it a bug? .. So what is it?

(0037480)
UbitUmarov (administrator)
2021-01-08 13:11

what does turn off / goes off screen?

(0037481)
riggs rosher (reporter)
2021-01-08 15:36

Hi Ubit, turn off any viewer I use..

firestorm, hippo, singularity, .. all viewers. what could it be? - I have some experience with opensims. I await some help.

(0037482)
UbitUmarov (administrator)
2021-01-08 16:39

hard to tell
maybe a damaged item, or their installation did got corrupted

try
clear viewer cache

if still a issue, try reinstall the viewer
look for its documentation about hard clear of cache.

(0037483)
djphil (reporter)
2021-01-08 17:34
edited on: 2021-01-08 17:35

Could also be caused by bad script, corrupted mesh, old sculpty, etc ...
Do you have multiple regions on your simulator/grid?
(I mean sufficiently distant regions, so that the vieuwer cannot see one region while being on another region).
If so, try connecting to another region to see if you crash there too.
This could help you to know if the problem is all over your simulator or only in a specific region.
If you don't have multiple regions, then add a remote one and run this test, it might help you determine the problem you are having.

(0037484)
BillBlight (developer)
2021-01-08 18:26

Try putting up a empty region to see if it crashes on an empty region ...

If it continues to crash on an empty region , it very well could be a bad viewer or bad opensim config ..

Also providing a portion of your opensim.log at the point of the crash would be helpful .

(0037485)
BillBlight (developer)
2021-01-08 18:28

Also providing the actual version of the opensim code you are using would also be helpful ..

(0037486)
tampa (reporter)
2021-01-09 00:25

There is a known crash with really bad mesh, that though causes a crash on the region side and a logout for the viewer, not a crash to desktop.

Make sure to use the latest version of say Firestorm and OpenSim.

You can get a recent binary on the wiki http://opensimulator.org/dist/OpenSim-LastAutoBuild.zip [^]

Beyond that we need more information. Both OpenSim and the viewers keep logfiles.

For OpenSim this is the OpenSim.log file and for the viewer you can find a log inside the C:/User/Username/AppData/Roaming/Viewer folder, for Firestorm this is simply Firestorm.log

Please attach these log files at the point of the crash to this page so we can review what might be the cause of the crash.

(0037489)
Ferd Frederix (reporter)
2021-01-09 20:05

If this is a DreamGrid, contact me, the developer, fred at Outworldz.com.

(0037504)
riggs rosher (reporter)
2021-01-11 12:02

I did the installation several times, everything was clean .. I'm trying with the latest version of opensim and firestorm. Only 1 land and no prim created, everything from scratch. I do the installation, configure the Grid URI (IP and Port), I enter and in 2 minutes it disappear from the screen..

(0037511)
tampa (reporter)
2021-01-13 10:42

It's near impossible to debug anything if we don't know what's going. Just from the statements you make it could be any number of things. We need logs, screenshots, information in general otherwise we will be unable to help.

Given there are no further reports however I assume there is probably something with wrong with your setup or your viewer, which does not constitute a bug with OpenSim. This place is only for bugs with OpenSim, usage issues you can discuss on the IRC or on the mailing list, links to that are here: http://opensimulator.org/wiki/Support [^]

(0037512)
BillBlight (developer)
2021-01-13 10:58

One possibility is if you have an Anti-virus software that is overly picky, sometimes a few will see Opensim's network activity as an attack, and kill it ..

Possibly try disabling your AV ...

Otherwise what Tampa said above applies ...

Notes
(0037478) tampa (reporter) 2021-01-08 12:38	Anything specific? Some logs perhaps? An error? This is a bug tracker, not a support forum, so unless you are encountering a bug please seek help elsewhere or on the wiki in regards to proper setup and administration.

(0037479) riggs rosher (reporter) 2021-01-08 13:09	just after 2 minutes, it turns off and goes off the screen... isn't it a bug? .. So what is it?

(0037480) UbitUmarov (administrator) 2021-01-08 13:11	what does turn off / goes off screen?

(0037481) riggs rosher (reporter) 2021-01-08 15:36	Hi Ubit, turn off any viewer I use.. firestorm, hippo, singularity, .. all viewers. what could it be? - I have some experience with opensims. I await some help.

(0037482) UbitUmarov (administrator) 2021-01-08 16:39	hard to tell maybe a damaged item, or their installation did got corrupted try clear viewer cache if still a issue, try reinstall the viewer look for its documentation about hard clear of cache.

(0037483) djphil (reporter) 2021-01-08 17:34 edited on: 2021-01-08 17:35	Could also be caused by bad script, corrupted mesh, old sculpty, etc ... Do you have multiple regions on your simulator/grid? (I mean sufficiently distant regions, so that the vieuwer cannot see one region while being on another region). If so, try connecting to another region to see if you crash there too. This could help you to know if the problem is all over your simulator or only in a specific region. If you don't have multiple regions, then add a remote one and run this test, it might help you determine the problem you are having.

(0037484) BillBlight (developer) 2021-01-08 18:26	Try putting up a empty region to see if it crashes on an empty region ... If it continues to crash on an empty region , it very well could be a bad viewer or bad opensim config .. Also providing a portion of your opensim.log at the point of the crash would be helpful .

(0037485) BillBlight (developer) 2021-01-08 18:28	Also providing the actual version of the opensim code you are using would also be helpful ..

(0037486) tampa (reporter) 2021-01-09 00:25	There is a known crash with really bad mesh, that though causes a crash on the region side and a logout for the viewer, not a crash to desktop. Make sure to use the latest version of say Firestorm and OpenSim. You can get a recent binary on the wiki http://opensimulator.org/dist/OpenSim-LastAutoBuild.zip [^] Beyond that we need more information. Both OpenSim and the viewers keep logfiles. For OpenSim this is the OpenSim.log file and for the viewer you can find a log inside the C:/User/Username/AppData/Roaming/Viewer folder, for Firestorm this is simply Firestorm.log Please attach these log files at the point of the crash to this page so we can review what might be the cause of the crash.

(0037489) Ferd Frederix (reporter) 2021-01-09 20:05	If this is a DreamGrid, contact me, the developer, fred at Outworldz.com.

(0037504) riggs rosher (reporter) 2021-01-11 12:02	I did the installation several times, everything was clean .. I'm trying with the latest version of opensim and firestorm. Only 1 land and no prim created, everything from scratch. I do the installation, configure the Grid URI (IP and Port), I enter and in 2 minutes it disappear from the screen..

(0037511) tampa (reporter) 2021-01-13 10:42	It's near impossible to debug anything if we don't know what's going. Just from the statements you make it could be any number of things. We need logs, screenshots, information in general otherwise we will be unable to help. Given there are no further reports however I assume there is probably something with wrong with your setup or your viewer, which does not constitute a bug with OpenSim. This place is only for bugs with OpenSim, usage issues you can discuss on the IRC or on the mailing list, links to that are here: http://opensimulator.org/wiki/Support [^]

(0037512) BillBlight (developer) 2021-01-13 10:58	One possibility is if you have an Anti-virus software that is overly picky, sometimes a few will see Opensim's network activity as an attack, and kill it .. Possibly try disabling your AV ... Otherwise what Tampa said above applies ...

Issue History
Date Modified	Username	Field	Change
2021-01-08 12:35	riggs rosher	New Issue
2021-01-08 12:37	riggs rosher	Description Updated	View Revisions
2021-01-08 12:38	tampa	Note Added: 0037478
2021-01-08 13:09	riggs rosher	Note Added: 0037479
2021-01-08 13:11	UbitUmarov	Note Added: 0037480
2021-01-08 15:36	riggs rosher	Note Added: 0037481
2021-01-08 16:39	UbitUmarov	Note Added: 0037482
2021-01-08 17:34	djphil	Note Added: 0037483
2021-01-08 17:35	djphil	Note Edited: 0037483	View Revisions
2021-01-08 18:26	BillBlight	Note Added: 0037484
2021-01-08 18:28	BillBlight	Note Added: 0037485
2021-01-09 00:25	tampa	Note Added: 0037486
2021-01-09 20:05	Ferd Frederix	Note Added: 0037489
2021-01-11 12:02	riggs rosher	Note Added: 0037504
2021-01-13 10:42	tampa	Note Added: 0037511
2021-01-13 10:58	BillBlight	Note Added: 0037512

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