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The Support process

Before asking for help

  • Search the User Documentation before asking for help.
  • Search the FAQ
  • Check your configuration files for any obvious defects.
  • Check that you're starting up the processes correctly.

Getting support

  • Ask on irc.freenode.net #opensim and #opensim-dev. Approach them in that order :) Please be courteous and remember that the developers and anyone else assisting you are volunteers there.
    • Don't ask to ask, just ask.
    • Phrase your question in the form of a question.
    • Be specific.
    • Explain the problem.
    • Describe how to reproduce the problem.
    • If you need to paste configuration files or error messages, please paste to pastebin then send the link in the IRC channel.
  • If no-one in IRC is able to help at the moment, you can try one of the three mailing lists that are available for communication between users and developers.

After you get help

  • If the problem is a bug, and no-one is able to help you, please submit a bug
  • If someone did help you, please document the problem and the solution on the wiki if it's not there yet

Attending office hours

If you would like to contribute to the project, the second thing you may want to do(after learning about the project) is visiting the in-world OpenSim discussion hours.

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