http://opensimulator.org/index.php?title=Bugs&feed=atom&action=historyBugs - Revision history2024-03-28T16:01:07ZRevision history for this page on the wikiMediaWiki 1.19.9http://opensimulator.org/index.php?title=Bugs&diff=28683&oldid=prevMakoBot: Robot: Replacing 'OpenSim' to 'OpenSimulator', which is the precise name2012-03-04T06:16:03Z<p>Robot: Replacing 'OpenSim' to 'OpenSimulator', which is the precise name</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Reporting Bugs ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Reporting Bugs ==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">OpenSim </del>is [http://en.wikipedia.org/wiki/Development_stage#Alpha alpha software], this means that there are frequent bugs in the codebase, and many features that still need implementing. You can help us find and fix these problems by [http://opensimulator.org/mantis reporting bugs] to us or submitting patches.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">OpenSimulator </ins>is [http://en.wikipedia.org/wiki/Development_stage#Alpha alpha software], this means that there are frequent bugs in the codebase, and many features that still need implementing. You can help us find and fix these problems by [http://opensimulator.org/mantis reporting bugs] to us or submitting patches.</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>The [http://opensimulator.org/mantis mantis] tool is one of the main channels of communication between <del class="diffchange diffchange-inline">OpenSim </del>users and <del class="diffchange diffchange-inline">OpenSim </del>developers for purposes of reporting bugs. '''It is NOT a customer support tool''', because there is no official customer support within the opensim project beyond that provided by '''volunteers''' in the opensim IRC and mailing list. It is also not a feedback tool like a forum. Please use assorted forums for that kind of discussion or contribution. If you want to use the mantis tool, you have to be willing to learn how Mantis is to be properly used in the <del class="diffchange diffchange-inline">OpenSim </del>project, which is very different from other organizations' reporting & tracking systems.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>The [http://opensimulator.org/mantis mantis] tool is one of the main channels of communication between <ins class="diffchange diffchange-inline">OpenSimulator </ins>users and <ins class="diffchange diffchange-inline">OpenSimulator </ins>developers for purposes of reporting bugs. '''It is NOT a customer support tool''', because there is no official customer support within the opensim project beyond that provided by '''volunteers''' in the opensim IRC and mailing list. It is also not a feedback tool like a forum. Please use assorted forums for that kind of discussion or contribution. If you want to use the mantis tool, you have to be willing to learn how Mantis is to be properly used in the <ins class="diffchange diffchange-inline">OpenSimulator </ins>project, which is very different from other organizations' reporting & tracking systems.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>This explains how to generate and file a Mantis Bug Report, which really helps the continuous development of <del class="diffchange diffchange-inline">OpenSim</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>This explains how to generate and file a Mantis Bug Report, which really helps the continuous development of <ins class="diffchange diffchange-inline">OpenSimulator</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>If your main interest is to have your problem solved, or send informal feedback, rather than help the development of OpenSim, then mantis is the wrong tool for you. Try signing on to #opensim IRC for that kind of help, where you can talk to other <del class="diffchange diffchange-inline">OpenSim </del>users, exchange user experiences and get personalized volunteer help.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>If your main interest is to have your problem solved, or send informal feedback, rather than help the development of OpenSim, then mantis is the wrong tool for you. Try signing on to #opensim IRC for that kind of help, where you can talk to other <ins class="diffchange diffchange-inline">OpenSimulator </ins>users, exchange user experiences and get personalized volunteer help.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If, however, you are willing to invest time to investigate the problem you are experiencing, your effort will be greatly appreciated. You should look at mantis as half-way between '''your effort to solve the problem''' and the developers effort to do the same (and fix the problem). For everything else, there are several IRC channels, mailing lists, and assorted grid-specific forums.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If, however, you are willing to invest time to investigate the problem you are experiencing, your effort will be greatly appreciated. You should look at mantis as half-way between '''your effort to solve the problem''' and the developers effort to do the same (and fix the problem). For everything else, there are several IRC channels, mailing lists, and assorted grid-specific forums.</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>When you encounter a problem, before filing a Mantis Report, ask yourself the following questions:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>When you encounter a problem, before filing a Mantis Report, ask yourself the following questions:</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* '''Are you the ONLY one experiencing this problem or are there other people experiencing it?''' The fastest way to find an answer to this question is to sign on to the #opensim IRC channel and exchange a few words with other <del class="diffchange diffchange-inline">OpenSim </del>users there. Another way is to browse/search this Mantis tool for current known bugs/errors. If you're not the only one, then chances are it's a real issue. If you're the only one, chances are you're doing something wrong. The mantis tool is the wrong place to report configuration or technical support problems, you're better off using the IRC and signing on to #opensim. In any case,</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* '''Are you the ONLY one experiencing this problem or are there other people experiencing it?''' The fastest way to find an answer to this question is to sign on to the #opensim IRC channel and exchange a few words with other <ins class="diffchange diffchange-inline">OpenSimulator </ins>users there. Another way is to browse/search this Mantis tool for current known bugs/errors. If you're not the only one, then chances are it's a real issue. If you're the only one, chances are you're doing something wrong. The mantis tool is the wrong place to report configuration or technical support problems, you're better off using the IRC and signing on to #opensim. In any case,</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Is there something broken in your setup?</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Is there something broken in your setup?</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Have you misconfigured something?</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Have you misconfigured something?</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A good bug report has the following properties:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A good bug report has the following properties:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Concise and to the point, IE: "Duplicating a primitive while sitting on it, crashes the region.".</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Concise and to the point, IE: "Duplicating a primitive while sitting on it, crashes the region.".</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>** Contains as much debug information as possible, if <del class="diffchange diffchange-inline">OpenSim </del>threw an error before crashing it, a copy of this error is helpful. If not, pasting the last 50 lines from your opensim.log when appropriate is also potentially helpful.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>** Contains as much debug information as possible, if <ins class="diffchange diffchange-inline">OpenSimulator </ins>threw an error before crashing it, a copy of this error is helpful. If not, pasting the last 50 lines from your opensim.log when appropriate is also potentially helpful.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** If you can reproduce the bug, steps to reproducing it is a must.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** If you can reproduce the bug, steps to reproducing it is a must.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>** Please do not submit bugs such as "<del class="diffchange diffchange-inline">OpenSim </del>eats a lot of CPU time" without including information about your setup, and anything you or we may have done to trigger this, unfortunately we are not psychic and cannot guess what may have happened.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>** Please do not submit bugs such as "<ins class="diffchange diffchange-inline">OpenSimulator </ins>eats a lot of CPU time" without including information about your setup, and anything you or we may have done to trigger this, unfortunately we are not psychic and cannot guess what may have happened.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Create an account on the opensim Mantis website, and hit 'Report new issue'. Please note that some free email providers may take a while for the confirmation email to appear.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Create an account on the opensim Mantis website, and hit 'Report new issue'. Please note that some free email providers may take a while for the confirmation email to appear.</div></td></tr>
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</table>MakoBothttp://opensimulator.org/index.php?title=Bugs&diff=28623&oldid=prevMakoBot: Robot: Cosmetic changes2012-03-04T04:43:54Z<p>Robot: Cosmetic changes</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>One of the goals is to get as many issues out of the new state as possible and get turned into good bugs that can be acted upon. Below is a lightweight state diagram that should help in deciding what state is appropriate for bugs in Mantis.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>One of the goals is to get as many issues out of the new state as possible and get turned into good bugs that can be acted upon. Below is a lightweight state diagram that should help in deciding what state is appropriate for bugs in Mantis.</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[<del class="diffchange diffchange-inline">Image</del>:BugStates.png]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[<ins class="diffchange diffchange-inline">File</ins>:BugStates.png]]</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Some comments on states:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Some comments on states:</div></td></tr>
</table>MakoBothttp://opensimulator.org/index.php?title=Bugs&diff=27896&oldid=prevMakoBot: Robot: Cosmetic changes2012-03-04T02:02:49Z<p>Robot: Cosmetic changes</p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 02:02, 4 March 2012</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{{Quicklinks}}</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{{Quicklinks}}</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>=How do I report a Bug?=</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>= How do I report a Bug? =</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>==Reporting Bugs==</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>== Reporting Bugs ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>OpenSim is [http://en.wikipedia.org/wiki/Development_stage#Alpha alpha software], this means that there are frequent bugs in the codebase, and many features that still need implementing. You can help us find and fix these problems by [http://opensimulator.org/mantis reporting bugs] to us or submitting patches.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>OpenSim is [http://en.wikipedia.org/wiki/Development_stage#Alpha alpha software], this means that there are frequent bugs in the codebase, and many features that still need implementing. You can help us find and fix these problems by [http://opensimulator.org/mantis reporting bugs] to us or submitting patches.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** If you can't reproduce it that way, and the problem only occurs within your special grid environment, chances are there's something wrong with your configuration or your special setup. Furthermore, the chances of a developer being able to fix the problem soon decreases dramatically. More than likely you will need to find volunteer technical support, or you may try to hire someone for a fee in order for him/her to take their time to investigate the issue with your grid.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** If you can't reproduce it that way, and the problem only occurs within your special grid environment, chances are there's something wrong with your configuration or your special setup. Furthermore, the chances of a developer being able to fix the problem soon decreases dramatically. More than likely you will need to find volunteer technical support, or you may try to hire someone for a fee in order for him/her to take their time to investigate the issue with your grid.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===Bug Description===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=== Bug Description ===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Once you understand how to reproduce the problem, describe it on Mantis, along with a step-by-step recipe for a developer to reproduce it. In an ideal bug report, the description should be something like this:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Once you understand how to reproduce the problem, describe it on Mantis, along with a step-by-step recipe for a developer to reproduce it. In an ideal bug report, the description should be something like this:</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Remember, the purpose of your description is to help a developer experience the steps that lead to the problem, so that he/she can then fix it.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Remember, the purpose of your description is to help a developer experience the steps that lead to the problem, so that he/she can then fix it.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===When not to file a bug report===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=== When not to file a bug report ===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Simply reporting a problem that you are experiencing is ok but it's completely ineffective for purposes of troubleshooting or problem solving. Mantis should not be used for that. Instead, report generic and/or non-reproducible and/or special setup problems informally in #opensim and/or #opensim-dev. Here are two examples:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Simply reporting a problem that you are experiencing is ok but it's completely ineffective for purposes of troubleshooting or problem solving. Mantis should not be used for that. Instead, report generic and/or non-reproducible and/or special setup problems informally in #opensim and/or #opensim-dev. Here are two examples:</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If all you can say about an issue is it's brief description or "This is happening to me, please help" or "Here's my informal feedback", Mantis is the wrong tool for it. Don't file a bug report, it will be closed promptly.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If all you can say about an issue is it's brief description or "This is happening to me, please help" or "Here's my informal feedback", Mantis is the wrong tool for it. Don't file a bug report, it will be closed promptly.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Please review the Mantis procedures/states etc.. <del class="diffchange diffchange-inline">  </del>on [[Bugs]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Please review the Mantis procedures/states etc.. on [[Bugs]]</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>'''Also, please do not propose features in Mantis, unless you also have accompanying code to implement said feature'''. <del class="diffchange diffchange-inline"> </del>The correct place to propose features is the opensim-dev mailing list in the first instance, and then the [[Feature Proposals]] wiki page.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>'''Also, please do not propose features in Mantis, unless you also have accompanying code to implement said feature'''. The correct place to propose features is the opensim-dev mailing list in the first instance, and then the [[Feature Proposals]] wiki page.</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>==Steps for reporting a bug==</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>== Steps for reporting a bug ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Visit [http://www.opensimulator.org/mantis opensimulator.org/mantis] and search to see if your bug already exists in the system. If it does, please add a note with any additional comments or technical assistance such as steps to reproduce, symptoms, etc.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Visit [http://www.opensimulator.org/mantis opensimulator.org/mantis] and search to see if your bug already exists in the system. If it does, please add a note with any additional comments or technical assistance such as steps to reproduce, symptoms, etc.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A good bug report has the following properties:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A good bug report has the following properties:</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>==Bug States in Mantis==</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>== Bug States in Mantis ==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>One of the goals is to get as many issues out of the new state as possible and get turned into good bugs that can be acted upon. <del class="diffchange diffchange-inline"> </del>Below is a lightweight state diagram that should help in deciding what state is appropriate for bugs in Mantis.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>One of the goals is to get as many issues out of the new state as possible and get turned into good bugs that can be acted upon. Below is a lightweight state diagram that should help in deciding what state is appropriate for bugs in Mantis.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Image:BugStates.png]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Image:BugStates.png]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Some comments on states:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Some comments on states:</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* Bugs don't have to flow through all states to land somewhere. <del class="diffchange diffchange-inline"> </del>For instance, if a bug starts with a well written up description, and the person triaging the bug has seen the same issue, it can be moved straight to confirmed. <del class="diffchange diffchange-inline"> </del>As with everything, these are rough guidelines, use your judgement.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* Bugs don't have to flow through all states to land somewhere. For instance, if a bug starts with a well written up description, and the person triaging the bug has seen the same issue, it can be moved straight to confirmed. As with everything, these are rough guidelines, use your judgement.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* A bug will be marked '''Resolved''' if the person working the bug believes it is fixed even if there isn't final confirmation from the reporter. <del class="diffchange diffchange-inline"> </del>If the reporter finds that it is not fixed, please just reopen the bug and add comments accordingly.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* A bug will be marked '''Resolved''' if the person working the bug believes it is fixed even if there isn't final confirmation from the reporter. If the reporter finds that it is not fixed, please just reopen the bug and add comments accordingly.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* Please leave closing of bugs to core team. <del class="diffchange diffchange-inline"> </del>A closed bug means we think it's gone forever, or the bug report is invalid.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* Please leave closing of bugs to core team. A closed bug means we think it's gone forever, or the bug report is invalid.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* A bug in resolved or closed state can also be reopened if the bug still exists. <del class="diffchange diffchange-inline"> </del>Please read the bug report and the attached notes carefully before doing this.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* A bug in resolved or closed state can also be reopened if the bug still exists. Please read the bug report and the attached notes carefully before doing this.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>==Tips for Bug Descriptions==</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>== Tips for Bug Descriptions ==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If the issue you're reporting is something causes crash or exceptions, it might be helpful to attach stacktrace or log shown in console to your report. If the bug is reproducible and you're using OpenSimulator source distribution on Mono, run Mono with debug option:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If the issue you're reporting is something causes crash or exceptions, it might be helpful to attach stacktrace or log shown in console to your report. If the bug is reproducible and you're using OpenSimulator source distribution on Mono, run Mono with debug option:</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Help]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Help]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Configuration]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Configuration]]</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:<del class="diffchange diffchange-inline">Getting_Started</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:<ins class="diffchange diffchange-inline">Getting Started</ins>]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Development]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Development]]</div></td></tr>
</table>MakoBothttp://opensimulator.org/index.php?title=Bugs&diff=27691&oldid=prevJustincc at 01:37, 18 February 20122012-02-18T01:37:06Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{{Quicklinks}}</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{{Quicklinks}}</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
</table>Justincchttp://opensimulator.org/index.php?title=Bugs&diff=25915&oldid=prevJustincc: /* When not to file a bug report */2011-10-08T01:42:54Z<p><span dir="auto"><span class="autocomment">When not to file a bug report</span></span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Please review the Mantis procedures/states etc..  on [[Bugs]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Please review the Mantis procedures/states etc..  on [[Bugs]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">'''Also, please do not propose features in Mantis, unless you also have accompanying code to implement said feature'''.  The correct place to propose features is the opensim-dev mailing list in the first instance, and then the [[Feature Proposals]] wiki page.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Steps for reporting a bug==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Steps for reporting a bug==</div></td></tr>
</table>Justincchttp://opensimulator.org/index.php?title=Bugs&diff=24509&oldid=prevMakopoppo at 01:40, 25 June 20112011-06-25T01:40:20Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Please do not submit bugs such as "OpenSim eats a lot of CPU time" without including information about your setup, and anything you or we may have done to trigger this, unfortunately we are not psychic and cannot guess what may have happened.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** Please do not submit bugs such as "OpenSim eats a lot of CPU time" without including information about your setup, and anything you or we may have done to trigger this, unfortunately we are not psychic and cannot guess what may have happened.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Create an account on the opensim Mantis website, and hit 'Report new issue'. Please note that some free email providers may take a while for the confirmation email to appear.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Create an account on the opensim Mantis website, and hit 'Report new issue'. Please note that some free email providers may take a while for the confirmation email to appear.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Bug States in Mantis==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Bug States in Mantis==</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Please leave closing of bugs to core team.  A closed bug means we think it's gone forever, or the bug report is invalid.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Please leave closing of bugs to core team.  A closed bug means we think it's gone forever, or the bug report is invalid.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A bug in resolved or closed state can also be reopened if the bug still exists.  Please read the bug report and the attached notes carefully before doing this.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A bug in resolved or closed state can also be reopened if the bug still exists.  Please read the bug report and the attached notes carefully before doing this.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Tips for Bug Descriptions==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">If the issue you're reporting is something causes crash or exceptions, it might be helpful to attach stacktrace or log shown in console to your report. If the bug is reproducible and you're using OpenSimulator source distribution on Mono, run Mono with debug option:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><pre></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">mono --debug OpenSim.exe</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></pre></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">It will add source file names and line numbers to your stacktrace, which enables developers easily find the erroneous steps.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>= See Also =</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>= See Also =</div></td></tr>
</table>Makopoppohttp://opensimulator.org/index.php?title=Bugs&diff=23177&oldid=prevMakoBot: Removed 'Template:' prefix from template includings and/or changed external-link into internal-link2011-06-10T13:55:29Z<p>Removed 'Template:' prefix from template includings and/or changed external-link into internal-link</p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>{{<del class="diffchange diffchange-inline">Template:</del>Quicklinks}}</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>{{Quicklinks}}</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=How do I report a Bug?=</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=How do I report a Bug?=</div></td></tr>
</table>MakoBothttp://opensimulator.org/index.php?title=Bugs&diff=22582&oldid=prevMakopoppo at 09:23, 4 June 20112011-06-04T09:23:53Z<p></p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">[[Technical Reference | Technical Reference]] -> [[Support| Support]]-> [[Bugs| Reporting Bugs]] </del></div></td><td colspan="2"> </td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=How do I report a Bug?=</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=How do I report a Bug?=</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* [http://en.wikipedia.org/wiki/Development_stage#Alpha Alpha Software]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* [http://en.wikipedia.org/wiki/Development_stage#Alpha Alpha Software]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* [http://www.opensimulator.org/mantis Report a Bug using Mantis]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* [http://www.opensimulator.org/mantis Report a Bug using Mantis]</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">* [[:Category:Getting_Started|Getting Started]]</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">* [[Status|Main Status Page]]</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">* [[Technical_Reference|Technical Reference Page]]</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Users]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Users]]</div></td></tr>
</table>Makopoppohttp://opensimulator.org/index.php?title=Bugs&diff=20751&oldid=prevMakopoppo at 01:03, 2 January 20112011-01-02T01:03:05Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Support]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Support]]</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">[[Category:Tech Reference]] </del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Help]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Help]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Configuration]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Configuration]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Getting_Started]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Getting_Started]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Development]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Development]]</div></td></tr>
</table>Makopoppohttp://opensimulator.org/index.php?title=Bugs&diff=13624&oldid=prevMark.malewski: Added "Alpha Software" and "Report a Bug using Mantis" links under the "See Also" heading. Added "Category" tags. This page is a work in progress, please ignore!2009-05-23T06:47:06Z<p>Added "Alpha Software" and "Report a Bug using Mantis" links under the "See Also" heading. Added "Category" tags. This page is a work in progress, please ignore!</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Please leave closing of bugs to core team.  A closed bug means we think it's gone forever, or the bug report is invalid.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Please leave closing of bugs to core team.  A closed bug means we think it's gone forever, or the bug report is invalid.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A bug in resolved or closed state can also be reopened if the bug still exists.  Please read the bug report and the attached notes carefully before doing this.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A bug in resolved or closed state can also be reopened if the bug still exists.  Please read the bug report and the attached notes carefully before doing this.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline"><cleanpage title</del>=<del class="diffchange diffchange-inline">hide cats</del>=<del class="diffchange diffchange-inline">hide </del>/<del class="diffchange diffchange-inline">></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>= <ins class="diffchange diffchange-inline">See Also </ins>=</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* [http:</ins>/<ins class="diffchange diffchange-inline">/en.wikipedia.org/wiki/Development_stage#Alpha Alpha Software]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* [http://www.opensimulator.org/mantis Report a Bug using Mantis]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* [[:Category:Getting_Started|Getting Started]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* [[Status|Main Status Page]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* [[Technical_Reference|Technical Reference Page]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Users]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Support]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Tech Reference]] </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Help]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Configuration]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Getting_Started]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Development]]</ins></div></td></tr>
</table>Mark.malewski